Policies
Shipping Policy
How and where we ship BEAM Minerals Pets products.
BEAM Minerals Pets products are shipped by BEAM Minerals Pets (beammineralspets.com).
Shipping Times
Our standard shipping time is 3–5 business days. Orders placed before 1 pm on a business day (Monday through Friday) will ship the same day. Orders placed after 1 pm will ship the following business day. Please note that certain products or shipping destinations may require additional time.
Reshipping Policy
If for any reason we are unable to track your shipment to its assigned delivery point, we will reship your order at no additional cost to you.
If shipped orders are lost, damaged, spoiled, stolen, or returned by the shipper, BEAM Minerals Pets will cover the cost of reshipment unless:
- The shipping address was entered incorrectly by the person ordering the shipment.
- There has been an unexpected natural event, such as an earthquake, flood, or fire.
In cases of unforeseen events or errors in the shipping address, we kindly ask that you contribute to the cost of a replacement order before we reship. We understand that unexpected things can happen in life, and we're always willing to work with you to find a resolution that respects your circumstances. Please don't hesitate to reach out if you're facing any challenges.
Shipper Error
If shipped orders have been unreasonably delayed, redirected, or re-routed by the shipping carrier through no fault of the customer or BEAM Minerals Pets, we will reissue and reship the delayed order once it's determined the delay is beyond a standard timeframe. BEAM Minerals Pets will pursue action with the shipping company responsible for the issue.
Return Policy
We offer a 'Great Taste Guarantee,' allowing you to exchange products within 30 days of receipt. We accept unopened product returns within 30 days.
Reporting a Lost or Damaged Shipment
To report a lost or damaged shipment, contact Customer Support:
Phone: 1 (800) 484-0191
We will do our best to track the shipment. If the shipper marks the order as delivered, but you still haven't received it, we'll work with you to find the best way forward. If a replacement is needed, you may be asked to contribute toward the cost before it's reshipped.